1. Introduction
Nerds Giving Tours, LLC ("we," "us," "our," or "Nerds Giving Tours") is committed to protecting your privacy and ensuring you have a positive experience on our website and when using our services.
This Privacy Policy explains how we collect, use, disclose, and otherwise handle your information.
Please read this Privacy Policy carefully. By using our website or booking a tour, you agree to the terms of this Privacy Policy.
2. Information We Collect
2.1 Information You Provide Directly
When booking a tour:
- Full name
- Email address
- Phone number
- Date of birth (for waiver compliance)
- Tour date and tour name
- Number of participants
- Payment information (credit card, processed by Stripe)
- Emergency contact information
- Medical information (if you disclose it)
- Photo/video consent preferences
When contacting us: Name, email, phone (if provided), and message content.
When signing up for our mailing list: Email address and optional tour preferences.
2.2 Information Collected Automatically
When you visit our website, we may collect: IP address, browser type, pages visited and time spent, referral source, and device type. We use session and persistent cookies, Google Analytics, and Stripe's tracking for payment processing.
2.3 Information from Third Parties
We may receive information from Stripe (payment processor), Google Analytics, email service providers, and emergency contacts if we need to reach them on your behalf.
3. How We Use Your Information
3.1 Primary Uses
- Process tour bookings and payments
- Send confirmation, receipt, and reminder emails
- Respond to inquiries and provide customer support
- Handle cancellations and refunds
- Contact you in case of emergency
- Comply with legal obligations and protect against fraud
- Document liability waivers
3.2 Marketing & Communications
With your consent, we may send promotional emails about new tours, special offers, and announcements. You can opt out at any time by clicking "unsubscribe" in any email or emailing hello@nerdsgivingtours.com.
Note: Tour reminders and booking confirmations are always sent, regardless of marketing opt-out status.
4. How We Share Your Information
4.1 We Do NOT Share Personal Information With:
- Third-party marketers or data brokers
- Advertisers or competitors
- Other tour companies
4.2 We Share Information Only With:
- Stripe — payment processing (name, email, payment info). Stripe encrypts your credit card data. We do not store card numbers.
- Google Analytics — anonymous website usage data only
- Email service provider — name and email for newsletter delivery
- Web hosting provider — website data and logs
All service providers are contractually obligated to keep your information confidential and secure.
4.3 Legal Requirements
We may disclose your information if required by law: court order, law enforcement request, government investigation, or public health/safety emergency.
5. Data Security
We implement industry-standard security measures including SSL/TLS encryption (HTTPS), secure password protection, limited employee access, and regular security updates.
We do not store credit card numbers or CVV codes. Stripe handles all payment encryption and stores only payment confirmation details on our behalf.
While we use industry-standard security, no internet transmission is 100% secure.
6. Data Retention
- Tour booking information: Kept for 7 years for tax, legal, and accounting purposes
- Medical/waiver information: Kept for 7 years for liability protection
- Email list subscribers: Kept until you unsubscribe
- Website analytics: Individual IP data deleted after 13 months
- Photos/videos: Kept indefinitely for marketing unless you request removal
Data Deletion Requests
Email hello@nerdsgivingtours.com with subject "Data Deletion Request" (include your name, email, and booking date). We will delete your data within 30 days, except where required for legal, tax, or pending dispute purposes.
7. Your Privacy Rights
You have the right to:
- Access — request a copy of your personal data
- Correction — request correction of inaccurate information
- Deletion — request deletion of your data
- Portability — request your data in a portable format (CSV, JSON)
- Opt-out — stop receiving marketing communications at any time
To exercise any of these rights, email hello@nerdsgivingtours.com with the appropriate subject line. We will respond within 30 days.
8. Cookies & Tracking
We use essential cookies (session management, security), functional cookies (preferences, booking cart), and analytics cookies (Google Analytics). Most browsers allow you to accept, block, or delete cookies in your browser settings. Note that blocking cookies may affect website functionality.
To opt out of Google Analytics tracking: tools.google.com/dlpage/gaoptout
9. Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect information from children under 13. Participants ages 13–17 require a parent or guardian to sign the liability waiver and authorize booking.
10. California Residents (CCPA)
If you're a California resident, you have the right to know what personal information is collected, access it, request deletion, and opt out of the sale of your data (we do not sell data). To submit a CCPA request, email hello@nerdsgivingtours.com with subject "CCPA REQUEST". We'll respond within 45 days.
11. Policy Changes
We may update this Privacy Policy at any time. We will notify you of material changes by updating the "Last Updated" date and, where appropriate, by sending an email notification. Your continued use of our services after changes means you accept the updated policy.
12. Contact Us
If you have questions about this Privacy Policy, contact us at hello@nerdsgivingtours.com. We'll respond within 30 days.